A Coach, a Lighthouse

What do you look for in a life coach? Great question… My thoughts Humility Listening, at a very deep level — just attended a webinar on the ICF coaching competency, “Active Listening”, perhaps the most important competency Selfless (even while discussing fee) Trained,...

CoachSutra #1: A Coach’s Role

Yesterday the first call in the morning was from a client (now a friend). He reached out literally out of the blue, ‘for a quick chat’. We were connecting after nearly a year. He was referred to me by a dear friend, a fellow-coach. We had a coaching-engagement, spread...

What ails our hotel industry, hospitality sector?

Chose to stay in this property for its location/convenience, eco-friendly practices and some nostalgia…! I was greeted with a warm namaste by all staff. It was like going into an Isha Foundation program, where volunteers do the same! But the warmth ended there. No one...

Start with a mentor, then a Coach

Came across this article on @Entrepreneur ‘Put Your Experience to Work for Yourself and Others as a Life-Coach — Mentors with real-world knowledge to share can help others unlock their potential through one-on-one coaching sessions’. Two thoughts: Mentoring &...

Auto Dealers — customer experience

1. It starts with the mindset — how much the dealers & their principals really care for the customer experience, beyond their P&L or market share? I have heard horror stories from customers of Hyundai, Renault, & others. 2. The processes the principal has...

Answer your calling — Live Life Purpose

It is never too late to be what you might have been : George Eliot If you missed this article & the quote above it, check out yesterday’s ET Panache. It is never too late to start living #LifePurpose. I started my career as a banker. ‘A blade company’ as they say...